Legal

Refund Policy

Refund Policy for andrejurek.com

At andrejurek.com (Andrej Urek s.p,), we strive to provide exceptional services and ensure client satisfaction. This refund policy outlines the terms and conditions related to refunds for our services. Please review this policy carefully before engaging our services.

Scope of Refund Policy

This refund policy applies to services provided by our marketing agency, including strategy development, campaign management, consulting, and other marketing services. It does not cover any third-party services or expenses incurred by the client.

Satisfaction Guarantee

We are committed to delivering high-quality services and achieving client satisfaction. If you are not satisfied with our services or believe they do not meet the agreed-upon objectives, please notify us within 48 hours of the completion of the service. We will evaluate your concerns and, at our sole discretion, determine an appropriate resolution.

Refund Eligibility

3.1 Dissatisfaction with Services If we determine that our services did not meet the agreed-upon objectives or standards, we may offer a refund or credit toward future services, subject to the following conditions:

a. The client must notify us within 48 hours of the completion of the service, providing specific details regarding the reasons for dissatisfaction. b. We have the opportunity to review and assess the validity of the concerns raised. c. The dissatisfaction is not a result of changes in the client’s requirements, preferences, or external factors beyond our control.

3.2 Failure to Deliver Services In rare cases where we are unable to deliver the agreed-upon services due to unforeseen circumstances or any other valid reasons, a refund may be issued for the undelivered portion of the service.

Non-Refundable Services

4.1 Third-Party Expenses Any expenses incurred by our agency on behalf of the client for third-party services, such as advertising platforms, software licenses, or media purchases, are non-refundable. The client will be responsible for any applicable costs associated with these services.

4.2 Completed Services Once a service has been completed and accepted by the client, it is considered non-refundable unless otherwise determined by our agency.

Refund Process

5.1 Refund Request To request a refund, the client must submit a written refund request, clearly stating the reasons for the request and providing any supporting documentation. The request should be sent to [insert contact details] within the specified timeframe mentioned in Section 3.

5.2 Refund Decision We will review the refund request promptly and communicate our decision to the client. If a refund is approved, we will initiate the refund within 30 days of the approval notification.

Modification of Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.